Frequently Asked Questions

We know that starting psychiatric care can come with a lot of questions—about medication management, what to expect at your first visit, and how insurance works. At Canyon Behavioral Health, our goal is to make the process as clear, supportive, and stress-free as possible from the very beginning.
Below, you’ll find answers to the most common questions we hear from patients here in Bend and across Central Oregon, so you can feel informed, prepared, and confident as you begin your mental health journey.

Our Services

  • We treat a wide range of mental health conditions, including ADHD, anxiety, depression, trauma, mood disorders, and more. Our team specializes in psychiatric care for individuals aged 12 and older, with personalized treatment plans based on your specific needs and goals.

  • We offer thorough psychiatric evaluations tailored to help diagnose and treat a range of mental health conditions in Bend, Oregon. These evaluations are the foundation for creating personalized treatment plans that may include medication management or referrals for psychotherapy.

  • Medication management includes personalized treatment planning, ongoing monitoring, and dosage adjustments as needed. We focus on long-term wellness—not just short-term fixes—and we do not automatically prescribe medication during the initial consultation.

  • Our comprehensive diagnostic evaluations are designed to provide a deep understanding of your mental health. These assessments help guide personalized treatment plans using evidence-based tools and a supportive, compassionate approach.

  • We believe in personalized, evidence-based mental health care. Our team takes time to understand your concerns and collaborates with you to create a treatment plan that aligns with your goals. We prioritize a safe, welcoming environment where you can speak openly and feel supported.

  • Yes. If your current treatment plan isn't working, we’ll partner with you to refine your regimen. We specialize in tailoring psychiatric medication to reduce side effects, improve effectiveness, and align with your long-term mental health goals.

Appointments & Scheduling

  • We offer convenient appointment options, including telehealth, to make care accessible and flexible for your lifestyle. If you're looking for a team that adapts to your needs while focusing on personalized care, we’re here to help.

  • To help us provide timely and consistent psychiatric care to all patients, we have a strict no-show and late cancellation policy in place.

    • A $100 flat fee will be charged for:

      • No-shows (missing an appointment without notice)

      • Late cancellations (canceling with less than 24 hours' notice)

    Reminder: If your appointment is on a Monday, please contact us over the weekend through the patient portal or by leaving a voicemail. Canceling on Monday morning will still result in the $100 fee.

    Late Arrival Policy:
    If you are late for your appointment, the following rules apply:

    • More than 10 minutes late for a 25-minute appointment

    • More than 15 minutes late for a 50-minute appointment
      Both scenarios are considered no-shows and will result in the $100 fee and a need to reschedule.

    We enforce these policies to ensure that all patients have access to appointments and that provider schedules remain on time. We appreciate your understanding and cooperation.

  • We’re happy to support your mental health care needs, including through scheduled phone calls. However, to ensure quality care and protect provider time, all phone calls must be scheduled in advance. While we’ll do our best to accommodate you, same-day calls are not guaranteed.

    Please note the following:

    • Phone calls are not billable to insurance.

    • If the phone call involves medical decision-making, such as changes to your treatment or medication, a fee will apply.

    Phone Consultation Rates:

    • $75 per 15 minutes

    If you would like to request a call, please message your provider through the patient portal or contact the office to arrange a time.

Insurance & Payment

  • Most insurance plans do cover mental health and psychiatric care, but coverage details can vary by plan. Many require a co-payment and may have specific restrictions, such as visit limits or pre-authorization requirements. That’s why it’s always a good idea to check directly with your insurance provider before starting care.

    We currently accept the following insurance plans:

    Commercial Insurance:

    • Aetna*

    • Anthem Blue Cross Blue Shield

    • First Choice Health

    • Moda Health

    • PacificSource

    • Providence

    • Regence BlueCross BlueShield

    • UnitedHealthcare (UHC)*

    Government & Community Plans:

    • Oregon Health Plan (OHP)

    • PacificSource Community Solutions

    * Important note for new patients:
    At this time, we are not accepting new patients with OHP or PacificSource Community Solutions due to temporary clinic capacity limitations. We continue to provide care for established patients and will update availability if this changes.

    Please note: We are not in-network with Medicare.

    If your plan isn’t listed above, we may be considered out-of-network. In those cases, we’re happy to provide you with a superbill or detailed invoice that you can submit to your insurance company for possible reimbursement.

    For the most accurate information, we strongly recommend calling your insurance provider to verify your mental health benefits before scheduling your appointment.

  • If you don’t have insurance, or if Canyon Behavioral Health is not in-network with your insurance plan, we offer straightforward cash pay rates for our psychiatric and behavioral health services. This allows you to access high-quality mental health care without going through your insurance.

    Self-Pay Rates:

    • Initial Comprehensive Psychiatric Evaluation (90 minutes): $500

    • Medication Management with Psychotherapy (50 minutes): $425

    • Medication Management only (25 minutes): $295

    We also provide superbills upon request, which you can submit to your insurance provider if you’d like to seek out-of-network reimbursement.

    If you have any questions about payment or want to know if your insurance plan might still offer partial coverage, feel free to contact our office. We're here to help make the process as smooth as possible.

General Information

  • We are located in the heart of Bend, Oregon, and proudly serve patients throughout the Central Oregon area. Our clinic is committed to making high-quality psychiatric care accessible to the local community.